In each bottle of our product we always include a dosing spoon for 250 mg of powder.
Before using the product, inspect the packaging for any signs of damage or broken seals as part of the initial check.
Broken Seals on NMN Supplement Jars
If you notice broken seals on your received NMN supplement jars, take the following steps:
Immediately contact the Purovitalis International support team.
Provide clear images of the damaged seals as proof.
Follow the instructions provided for returning the damaged items.
Once your return is verified, replacement bottles will be sent to you promptly.
However, due to transportation, it may happen that it ends up at the bottom of the bottle, under the powder. In this case, please look through the powder. To do this, you can use a teaspoon that you have at home so as not to contaminate the product.
Alternatively, follow these steps if the spoon is not found:
Thoroughly inspect the powder jar to check for the buried spoon.
If the spoon remains undiscovered after a thorough search, contact support for assistance.
Quick FAQs
Q: Can I use a product if the seal is broken? A: No, a broken seal should be reported immediately, and the product should not be used. Q: What can I do if the measuring spoon is missing? A: Thoroughly search the contents of the product. If still missing, contact support for a replacement.
If it still does not appear, please do not hesitate to leave us a message or send us an email at [email protected]. We will contact you as soon as we are available.
When reaching out, include detailed notes, photographs of the issue, and a clear description of the problem to help expedite the resolution process.