How to Report Missing Items from Your Order
When ordering products from Purovitalis International, it is important to be aware of the process and policies for reporting missing items. This article outlines steps to follow, key timelines, and specific scenarios related to missing items.
Steps to Report Missing Items
Confirm the Missing Items: Carefully check the delivered package and compare it with your order summary to confirm which items are missing.
Contact Customer Support: Reach out to Purovitalis International's customer support team and provide a detailed description of the issue. Ensure to report the missing items within the official claim period (explained below). Additionally, you may opt for a replacement or a refund for the missing items based on your preference during this interaction.
Provide Evidence: If requested, submit supporting evidence such as photos of the package and its contents. This will help customer support confirm the validity of your claim. Once the missing items are confirmed, the company will arrange shipment for the replacement items.
Claim Period for Missing Items
Purovitalis International enforces a strict policy for reporting missing items from orders. Claims must be made within 30 days of receiving your delivery. Any claims made after this timeframe are not eligible for replacements as per company policy. Ensure to act promptly and report any issues as soon as possible.
Handling Missing Items Due to Stock Unavailability
In some cases, missing items may be due to stock unavailability at the warehouse fulfilling your order. When this occurs:
All available items in your order will be shipped first.
The missing item will be sent to you separately as soon as it is back in stock at the warehouse.
This process ensures that you receive the majority of your order without delay, with the remaining items following shortly. If you prefer not to wait for the replacement shipment, you may request a refund for the out-of-stock item, provided this is communicated within the eligibility timeframe.
Key Takeaways
Refund Options for Missing Products
If a missing item is reported within the 30-day timeframe, customers can choose between receiving a replacement or obtaining a refund. Selecting a refund requires confirmation from the customer.
Process for Requesting a Refund
To request a refund for a missing item:
Report the missing item to customer support within the 30-day eligibility period.
State whether you prefer a refund or a replacement.
Confirm your selection to finalize the process.
Customer service will process the refund once confirmation is received. By adhering to these steps, concerns regarding missing products can be efficiently and fairly resolved.
Report missing items within 30 days of delivery.
Contact customer support with the necessary details and evidence if required.
For items missing due to stock issues, expect a separate follow-up shipment.
Customers can choose between a replacement or a refund for missing items if reported within the stipulated timeframe.
By following these outlined steps and understanding the policies, you can effectively resolve any issues related to missing items in your order.