How to Report Missing Items from Your Order
When ordering products from Purovitalis International, it is important to be aware of the process and policies for reporting missing items. This article outlines steps to follow, key timelines, and specific scenarios related to missing items.
Steps to Report Missing Items
Confirm the Missing Items: Carefully check the delivered package and compare it with your order summary to confirm which items are missing.
Contact Customer Support: Reach out to Purovitalis International's customer support team and provide a detailed description of the issue. Ensure to report the missing items within the official claim period (explained below).
Provide Evidence: If requested, submit supporting evidence such as photos of the package and its contents. This will help customer support confirm the validity of your claim. Once the missing items are confirmed, the company will arrange shipment for the replacement items.
Claim Period for Missing Items
Purovitalis International enforces a strict policy for reporting missing items from orders. Claims must be made within 30 days of receiving your delivery. Any claims made after this timeframe are not eligible for replacements as per company policy. Ensure to act promptly and report any issues as soon as possible.
Handling Missing Items Due to Stock Unavailability
In some cases, missing items may be due to stock unavailability at the warehouse fulfilling your order. When this occurs:
All available items in your order will be shipped first.
The missing item will be sent to you separately as soon as it is back in stock at the warehouse.
This process ensures that you receive the majority of your order without delay, with the remaining items following shortly.
Key Takeaways
Report missing items within 30 days of delivery.
Contact customer support with the necessary details and evidence if required.
For items missing due to stock issues, expect a separate follow-up shipment.
By following these outlined steps and understanding the policies, you can effectively resolve any issues related to missing items in your order.