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How does the 90-Day Satisfaction & Returns Policy work?

At Purovitalis, we want you to feel confident and happy with every purchase. Our goal is to provide high-quality supplements and excellent customer service, giving you peace of mind when trying our products.

Ayelén Invernizzi avatar
Written by Ayelén Invernizzi
Updated over a week ago

Try Our Supplements Risk-Free

We are confident you will love your Purovitalis supplements. However, if you’re not completely satisfied, you can contact us within 90 days of purchase. Let us know the reason for your dissatisfaction, and we’ll provide a full refund. In most cases, there’s no need to return the product.

We encourage you to try the supplements for up to three months to give them a fair chance to work. If you want extra guidance, you can also schedule a call with one of our Purovitalis nutrition experts, who can answer all your questions and provide personalised advice.

Refund Process

  • Once your refund request is submitted, we will initiate the process immediately.

  • Depending on your payment method, it may take up to 5 business days for the refund to appear in your account.

Terms & Conditions:

  • Valid for all Purovitalis supplements except Biological Age Test, NAD+ and Vitamin D Test.

  • Applies to first-time purchases only (renewal orders are excluded).

  • One refund per product or bundle per customer.

  • Requests must be made within 90 days of the purchase date.

Returning Products

If your product is damaged, defective, or you prefer to return it, please follow these steps to ensure a smooth process:

  1. Contact Customer Support: Let us know your intent to return the product and provide any requested purchase or shipping details.

  2. Confirm Return Details: Our team will guide you through the process and provide the correct return address. Note that the return address may vary depending on the product type or region.

  3. Package the Product Safely: Ensure the item is secure and include your purchase receipt along with any reference details.

Return Costs:

  • If the product is defective, we cover the cost of return and provide either a replacement or a full refund.

  • For other returns, customers are responsible for shipping the product back.

You can also request a return label by emailing [email protected] or sending us a message. We’ll respond as soon as possible with the necessary instructions.

Summary

  • Try your Purovitalis supplements risk-free for up to 3 months.

  • Contact our experts for guidance and personalized support.

  • Request a refund within 90 days if you’re not satisfied.

  • Returns for defective products are free, and we will ensure replacements or refunds.

We’re committed to making your experience with Purovitalis as smooth and satisfying as possible.

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