Why was my subscription billed earlier or more frequently than I expected?
If you've observed that your subscription has been billed earlier than anticipated, it could be due to a misunderstanding of how Purovitalis’s subscription plans are structured.
Purovitalis International aims to provide transparent and customer-friendly subscription policies, addressing potential concerns over earlier or more frequent billing cycles.
Purovitalis Subscription Billing Frequency
At Purovitalis, subscription plans operate with a monthly billing cycle, regardless of the original agreement or perception regarding the intervals. This means:
Monthly Subscription Model: Subscriptions are processed on a monthly basis to align with the three-month minimum subscription commitment.
Automatic Renewal: All subscriptions renew automatically unless manually paused or canceled by the customer.
Common Misunderstanding
You may have been under the impression that your subscription would be billed less frequently, such as every eight weeks, or as a one-time order. However, these options are not part of our subscription service. Instead, a monthly recurring subscription would have been set up by default.
For example, some customers might assume they have agreed to an eight-week interval when, in fact, their subscription operates on a monthly basis.
What Can You Do?
Verify Subscription Plan Details: Double-check the subscription terms during sign-up to clarify the billing cycle.
Adjust or Pause Your Subscription: You can manage your subscription through your account settings if you wish to make changes to the recurring billing.
Contact Support for Assistance: If you believe there has been a genuine mistake, reach out to our support team for clarification.
Additionally, you can explore detailed billing options or make interval adjustments directly in the account dashboard. The 'Pause Subscription' feature also allows flexibility to temporarily suspend charges until you're ready to continue.
For further insights or to manage your subscriptions, consult our support documentation or contact Purovitalis Customer Support directly.
You may also use the account management section on our website to modify your billing cycle or subscription preferences.