How can I troubleshoot login and password reset issues on Purovitalis International?
Being unable to log in to your account or reset your password can be frustrating. Below, we provide step-by-step solutions to troubleshoot these issues on the Purovitalis International platform.
Common Login Issues and Troubleshooting Steps
1. Verify Your Email Address
Ensure the email address you are entering matches the one registered with your account.
If you have multiple email addresses, check which one is associated with your account.
2. Reset Your Password
If you are having trouble logging in due to a forgotten password, follow these steps to reset it:
Go to the login page and click on the "Forgot Password" link.
Enter your registered email address and follow the instructions sent to your email.
If you do not receive an email, check your spam or junk folder. If still unavailable, confirm that you entered the correct email address.
3. Errors Related to Incorrect Email or Password
If you see an error message such as "email doesn’t exist," double-check your email for any typos or errors.
Consider trying alternate emails if you are unsure which was used during registration.
4. Still Cannot Log In?
Clear your browser’s cache and cookies, then try logging in again.
Ensure you are using the most recent version of your web browser.
Related Topics
Managing your account settings
Updating your email or password information
If these steps do not resolve your issue, contact Purovitalis International support for further assistance.