At Purovitalis, we ship our products worldwide and do our best to ensure smooth and timely deliveries. However, please note that import duties, taxes, or customs fees may occasionally be applied by your country’s customs authorities upon arrival.
These charges are not included in our product prices or shipping costs and are the responsibility of the customer. The amount and rules vary depending on your country’s regulations, and unfortunately, we have no control over these additional fees.
Before You Order
We strongly recommend that you check your country’s import and customs policies before placing an order. This helps you understand any potential costs you may be required to pay when your package arrives, and ensures a transparent, hassle-free experience.
If You’re Charged Import Fees
If you do receive a customs charge, this is normal procedure in some regions and does not indicate an error with your order. While we cannot reimburse or absorb customs costs, our support team is always happy to guide you through the process or clarify any questions you may have.
You can contact us anytime at [email protected] — we’re here to help and ensure your experience with us remains positive and smooth.